Skip to main content

Return & Refund Policies

Refund

All goods sold or delivered are final sale and non-returnable.

Exchange

AE Trade will consider exchanges only for items in new condition, unused, unworn, unaltered, and free of damage, within 07 days from the receipt of the original order.

Cancellation

Should the buyer decide to cancel the order after 03 days of confirmation, a cancellation charge of 30% of the total sales amount will be charged.

Warranty

Claims or complaints will only be considered valid if they are submitted in writing before the Warranty Period expires. The scope and duration of the warranty are contingent upon the terms outlined in the Manufacturer’s Warranty for the relevant equipment. Warranty services will be conducted locally during AE Trade’s office hours to repair or replace items found to be defective due to manufacturing faults. Additional charges will apply for support provided after office hours, on weekends, or during public holidays. It’s important to note that freight and transportation costs are not covered under the warranty.

Defects

AE Trade assumes no liability for defects or damages resulting from accidents, negligence, actions by individuals other than AE Trade’s agents or employees, misuse, abuse, normal wear and tear, unforeseeable events, or adverse weather conditions. Additionally, AE Trade shall not be held responsible for the breakdown of any equipment supplied by AE Trade due to its use with other equipment or accessories provided by third parties.